Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Are all your luxury watches and jewelry authentic?
Yes, every piece at Raymond Lee Jewelers is 100% authentic. Our team of in-house experts and certified gemologists rigorously inspects and verifies each item to ensure it meets our strict quality standards before it is listed for sale.
What is your shipping policy for high-value items?
We offer free, fully insured overnight shipping within the United States for all orders. Each package requires an adult signature upon delivery to ensure your luxury purchase arrives safely and securely.
Do you offer a warranty on pre-owned timepieces?
Absolutely. Most of our pre-owned luxury watches come with a one-year limited warranty that covers the internal movement mechanism, providing you with peace of mind regarding your investment.
What is your return policy?
We offer a 14-day money-back guarantee on most items. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a full refund, minus any shipping and handling fees.
Can I trade in my jewelry or watch toward a new purchase?
Yes, we have a robust trade-in program. We specialize in buying and trading luxury brands like Rolex, Cartier, and Tiffany & Co. You can bring your items into our showroom or contact us online for a professional valuation.
Are appraisals included with my purchase?
Yes, all jewelry and watch purchases come with a complimentary appraisal document for insurance purposes, detailing the specifications and the replacement value of your item.